Here comes the newest and best online resource for police

Introducing the newest resource online for police, law enforcement and other like-minded industries and their communities…

~ Inaugural chat ~
WEDNESDAY, JUNE 27, 2012 9PM EST

What is #copchat?

 

#copchat is a weekly conversation that will take place every Wednesday night starting at 9pm Eastern, on Twitter.  Each week we’ll discuss different topics from the world of policing, law enforcement and other like-minded industries as it relates to the use of social media, Internet, communications, community building, operations and investigations.

So what will we talk about?

Each week we’ll be picking a different social media topic that relates to policing, law enforcement and related fields.  Sometimes we’ll chat about pre-determined topics and others, it may just be a free for all.   We’ll be including industry and social media experts.  Other times we’ll be chatting about the business of policing and how the use of social media can help create efficiencies and effectiveness.  One week we might chat about how to optimize your social media presence for community engagement, the next week we might chat about how an organization can pick its social media team.

It’s ‘on Twitter’.  How does that work?

Whether you are a seasoned social media pro, or brand new to the world of RTs, likes, followers, friends and subscribers, you know that there are a lot of conversations happening at any one time on Twitter and it can sometimes seem a little over-whelming.

By adding the hashtag #copchat to our tweets, it becomes much easier for everyone to keep up with the conversation and follow along with what’s happening!  Think of the #copchat hashtag as an ‘identifier’ that we add to our tweets so that we can all be on the same page and not miss any of the great information and content.  Later, you can search the term #copchat, you can quickly and easily see all the tweets that are related to our discussion!

Without the #copchat hashtag included in the tweets, the conversation could be scattered all over the place, and you may miss a lot of the conversation or worse, really confuse  your followers!

What about security?

We ask those involved in #copchat to be mindful that this is an open forum that anyone can see and take part in, including the public.  No one should ever be discussing investigative techniques, active cases, matters before the courts or anything that may identify an officer, their family or compromise the safety of anyone.  #copchat is open so that we can all learn from one another about the use of social media.

Can anyone join #copchat

Yes.  #copchat is open for everyone.  One of the major attractions of social media use by police, law enforcement and similar organizations is to engage better with the public and open the lines of communications.  #copchat can provide a relaxed and less regimented place for the public and police to interact and share with one another.  Remember what Peel said, “The people are the police and the police are the people.”

What’s the structure?

There will be a structure on most night’s, especially when there are guest host’s.  Those night’s it will be guided by the moderator’s via questions posed to the guest for their input first and discussion from there.

Other nights, it will be a simple open opportunity for anyone to chime in with content that is important to them, a question they might want answered with crowd sourced expertise and opinion.

Either way, the structure will be announced prior to #copchat that evening through a blog post here and tweets which will promote the upcoming chat the following week.

How do I follow along?

The easiest way to follow along is to by using a third-party platform such as TweetDeck or Hootsuite which allows for search columns to be created.  Create a column using #copchat so you can see all the conversation in one place.  You might also want to create a column with the Twitter ID of the moderator’s and or guest host and of course your @mentions so you’ll never miss someone chatting with you!

TweetChat is another great option that helps you stay on top of the chat and makes posting a breeze.  ( http://tweetchat.com/room/copchat )

Where did #copchat come from?

The idea originally came from the awesome Christa Miller who also is the brains behindCops2Point0 and ChristaMiller.com

Christa and I have been talking about doing this for about a year and finally, the talk has come to an end and the action begins!

Anything else?

Yes.  Tuesday nights and again on Wednesday we’ll put up a blog post here to let you know the details of that weeks #copchat which will be teased at the end of the preceding weeks chat.

Come on out and join us one week from today. Wednesday, June 27th, 2012 at 9:00 pm EST.

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Fantastic Friday June 15th Edition – Be Nice

FRIDAY June 15th, 2012

Hey everyone, this week’s Fantastic Friday Post is near and dear to my heart.  Today, I’m highlighting someone who has a huge influence in my life and who I admire and respect more than words can say.  And I don’t mind telling you, I’m in love with her!

Now don’t go running off and telling my wife, because, well, this Fantastic Friday post is about her.

Yesterday, I got an update from “The Boot Camp Blog“.  I had no idea she was going to be writing about this topic, but when I read it, I knew this would be the Fantastic Friday post.

Here it is: Be Nice Mission

“Today’s post is not about physical fitness…it’s about mental fitness.  It’s about being a decent person. This last week I have had a number of instances where I had to shake my head.

I am shocked how people have changed, it’s actually sad.

Why is it so hard for people to be nice?

What has happened to us? Is it that technology has advanced that we have lost all of our social graces? Is it that families are so busy that they have forgotten to teach their kids about being a good human being? Is it TV?

What has happened???  What caused this societal change???

We now see bullying of kids and adults more and not only in the workplace and playgrounds and in the prison yards on wheels (aka school bus), but also online.  I am floored with people in business who are rude to customers or potential customers.  It seems that in so many cases people have just stopped caring.

Have we moved so far along that no one remembers if you have nothing nice to say then don’t say it at all?  When did it become ok to trash talk, belittle, insult and just out-and-out be rude??

When you experience random acts of kindness or someone being nice, it is almost a shock–and that’s just sad.

Everyone has their own story, their own experiences that shape them into who they are.  It is your frame of mind who really says who you are as a human being. We have all met people who have had a hard go and they make the absolute best of what they have while there are those who dwell in the pity party that life has dealt them a bad hand.  Then there are those people who are sad/miserable and want others to be just as sad and miserable as they are.

We all love to hear those stories of people who were down and out and pulled themselves out of it. Movies are made and books are written to inspire us to go beyond our circumstances….but it seems that with all of the motivation, inspiration out there that there will always be those people who don’t want to try.

Being nice is a state of mind. You choose how you are going to behave, react, interact.

We all have bad days but I think it speaks to your character on how you react to those bad days and if those bad days lead into bad weeks, bad months, bad years.

I think being nice and being happy go hand in hand.  So many people turn a blind eye on why they should be happy but instead they are upset with what they don’t have.

I wrote a blog post about this a while back, the Have’s and the Have Nots.

I learned a great trick from our pal Amy…aka Declan’s mom (boot campers, you know who she is) this is something that is so easy, requires no effort and not only will change your day it very well could change the day of someone around you….ready for it…….just smile. Your entire body changes and so does your mind when you smile, and sometimes being nice is as easy as giving someone a smile.

I am starting a “BE NICE MISSION” 

Be THAT person….be the one that everyone says is SO NICE
Share a smile – do it randomly.

Hold a door open for someone. Let someone pass you while driving (and don’t flip them the bird.)

Tell someone something nice…give a compliment or acknowledgement.

Be THAT person that people look to for inspiration when their day isn’t going the way they had planned. Be THAT person that will get others to smile.

BE NICE and let’s get the BE NICE MOVEMENT moving.

I want the Be Nice Mission to be contagious and it starts with you!
(even using the word contagious gives me the willies as a germaphobe)
Your mission, should you accept it, is to go out and:

  1. Be NICE
  2. Smile
  3. Share

BE THAT PERSON!

Posted in Communication | Tagged , , | 4 Comments

Fantastic Friday

A couple of weeks ago I posed a challenge on Twitter and ended up writing about it.  The idea was for a 24 hour period, you could only say positive things on Twitter.  No sharing negative information, no negative thoughts…just positives.

The challenge was called #BeGreat.

A second part of the challenge was to then give props to someone who embodied the spirit of it.  To show you appreciate someone who is being great or sharing great information.

Here are the details…

http://walkingthesocialmediabeat.com’/2012/05/29/be-great/

Now, lets add to the #BeGreat challenge with part 3.  #PayItForward.  Remember the movie?  I love the movie, I love the concept.  Someone does something positive or great for you, you pay it forward by doing the same for someone else.  Here is an example I picked up yesterday from Twitter.

#BeGreat

Here is the next conversation and the inspiration…

#PayItForward

So, while I don’t want to steal the concept…I am, simply because it’s just awesome and a great example of how to #BeGreat and to #PayItForward.

Every Friday, I will be posting an example of people who are doing this.  Who are being great, paying it forward and those that need to be recognized for what they are doing.  Want to help out? Send me examples.  Don’t wait for Friday though, if you see it, post it here, share it on Twitter, Facebook.

I think we see enough negative crap, complaints and issues…let’s shove those out of the way and make room for the awesome stuff;  People who are great, things that are great, great things that others are doing, have done

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Police social media policy

I don’t pull any punches about this topic.  When it comes to social media use by police services and law enforcement agencies I am not a huge supporter of social media policy creation.  That’s not to say that I don’t understand the desire and need for polices to be created and put in place, it’s just that often, it’s one of those over-kill things when it comes to social media.

“We’re saved! We have a policy”

When you are thinking about a policy, here are a couple of questions to ask yourself:

  1. Do we have a policy that presently covers employee conduct?
  2. Do we have a policy that presently covers communications?
  3. Do we have a policy that presently covers use of technology? (Internet / equipment / intranet)
  4. Do we have a policy that presently covers duties / responsibilities?

I’m going to bet that you’ve answered Yes to all of those questions so tell me again why you need a policy for social media?  Or, maybe you just need to add new and emerging technologies to your existing policies…it’s probably a lot less work.

When discussing policy creation I’ll always ask a simple question.

“Do you have a guideline or best practices document to help your members understand the tools, the functions and the expectations of their work?”

The reality is:

  • Policies police
  • Guidelines guide
  • Policies handcuff
  • Guidelines help

Sure some policies are an absolute essential requirement for no other reason that historically from what I can’t tell, they are in place to address things that have gone wrong.  And no doubt, the person who did wrong said something like, “I wouldn’t have done it if there was a policy saying that I couldn’t.”

If a policy is what you are depending on making your social media presence better and safer, your problem isn’t that you don’t have a policy…your problem is your people.

So, in honour of those that desire policies and to satisfy that reality that there are times a policy is required, I give you the definitive social media policy…feel free to use it!

SOCIAL MEDIA POLICY

Prior to engaging, posting, sharing or entering the social streams the following must be adhered to by all members representing the agency while on duty or off duty.

  1. Don’t be an idiot.
  2. Don’t do anything stupid.
  3. Always consider, what is the worst thing that could possibly happen?

If you are unsure that any action you are considering falls under one of three preceding points, walk away from the technology.

The End

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Manager, Moderator or Analyst…what’s your role?

I noticed something interesting when I logged into Facebook yesterday and on one of the pages I admin something new showed up…Admin Roles.

From the Manage Page Screen

This is a great and long over-due change as it recognizes that not all the people you want administering your Facebook page should all have equal roles and privileges in the use of your Business Page.

The new roles for admins are:

  • Manager
  • Content Creator
  • Moderator
  • Advertiser
  • Insights Analyst

The following chart from Facebook explains what these roles can do in relation to their permissions.

There were two other interesting changes to Facebook this week.

Have you ever thought, I need to get a post out on Facebook, but it would be better in a few hours from now but you know you can’t make it to a computer to make the post?  Solution: Scheduled posts.  Yup, just like Twitter, you can now schedule your posts.

So I like those two new features…the last one, in my opinion is the Facebook  fumble this week.

Promoted posts.  I guess if you are in business and you want to increase the size of your voice and even target a specific audience by location, then I can’t honestly call this a fumble it would be a great option that already exists.

But what about non-profits that need the same ability but can’t afford any extra money for this type of advertising?  That’s where a little lea way would be great (not to mention the same for police).

If you can afford it and you are willing to you can pay fairly modest rates you can increase the visibility of your post.  According to Facebook, “When you promote a post, it will be shown in the news feeds of more of the people who like your Page than you would reach normally.”

So for $30, you could reach 8300 more people who like your page.

I’m not really sure how more people will see it since everyone who likes your page has the potential of seeing your posts through the news feed already.  Maybe Facebook is going to re-feed the promoted posts when people are using their Facebook account.

 

 

 

 

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Be Great

Is this too much to ask?

I met today with a good friend, Trefor Munn-Venn (@TreforMV) of www.SocialCatalyst.ca (Check them out).  Anyways, we had a fun discussion and without spoiling the details of it the comment, “Be Great” came up.

Be great.  Think about that.  What can’t be accomplished, achieved and realized when people endeavour to, “Be Great!”

Be great in your interactions.  Be great with how you interact with people.  Be great with the information you share.

I was reading some posts on both Facebook and Twitter later on and I noticed that it doesn’t take very long to read a post or see an image that is just the opposite of being great.  What was also interesting to me is that there are people who will call out the negative posters and the like by being more negative.  Then I thought, “I’m guilty of doing that.”  There have been times when I just haven’t been as great as I should be.

So, I threw out a challenge on Twitter…

Be Great

I asked some friends to share the challenge and people chose to #BeGreat and help out.  I followed up the first challenge with another twist…

Acknowledge the #BeGreat of others

This whole thing took off because of some AMAZING people and their desire to see something better.

What does this have to do with “Walking the Social Media Beat?” Everything.  Make sure that when you are interacting in the social space you are being great, promoting great information and ignoring the negative.  Sure, sometimes you may not be able ignore the negative, but we can all rise up and challenge people to be positive.

Is this a little bit “looking through rose-coloured glasses?” Maybe, but just think of how incredible the social space could be if the only things we read, looked at and heard were just simply, great!

Take a look at #begreat on Twitter.  What do you think?  Let me know.

 

Posted in Communication | Tagged , , | 1 Comment

When does help hinder?

There is no arguing that the use of social media has been a great move forward for police and law enforcement in regards to communication.  Never has it been so easier for an officer or agency to send out messages to the public to educate, inform and connect.

When we send out our messages the public can easily share, comment, like and get involved with the communication cycle helping us increase the volume and reach of our message.

There is a dark side to this as well though.  It isn’t all perfect and there are some serious complications that can arise.  While social media is fantastic for our communications, it can be challenge to investigations.

You can’t believe everything you read.

That is not to say that social media can aid in investigations.  It can, it does and in many cases, social media has proven to be the crux of the investigation.  But like with everything that is great, there are bound to be drawbacks.  Here is an example of where great intentions can go wrong.

Recently there was an attempted child abduction in Corydon Indiana.  A young girl was outside of her home when two males in a vehicle attempted to get her.

A very well-intentioned community turned to Facebook to help spread the message and use the power of the crowd to share the information and raise the awareness.  All great stuff.  But, misinformation in the form of the story the descriptions started to creep in.  Vehicles were included in the public posts that weren’t part of the investigation.  Descriptions that didn’t match the suspects.

Lt Detective Nick Smith said, “It’s taking time away from the actual investigations.”  He went onto say, “I think it’s a case of good example of good intent of information being passed by concerned people.” He wasn’t against the public doing it.  He was pointing out one of the challenges of the help.

Every time misinformation gets added to an investigation it takes resources away from the true path of the investigation.  That can cause time delays, false arrests, wrongly identified people, or a complete loss of a case.

So what can you do to help offset this?

Be in the space:  By being part and privy to what’s happening, you can bring the focus back to the facts and provide the factual information you have and direct the public to that information.

Train for the cyber investigation: Officers need to know how to access the information posted in the social space and know what they are doing there.  They have to be able to easily recognize the difference between a share and an original post and follow the route from the leaves of information to the tap-root.

Provide the information:  Why not be the ones who put out the facts first?  That is an easy role to take part in.  Get the facts, provide the facts and re-direct the misinformed public back to the real voice of authority and accuracy.

In the end, there is no way that we can stop the public from adding into the stream nor should we ever!  The public can be, and often is the best part of any investigation so listen to what they have to say.  But you will have to provide information as well.

For the complete story from Indiana, click here.

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Tweeting Police and Fear of Crime: How will the research work?

Tweeting Police and Fear of Crime: How will the research work?.

I’ve been watching with great anticipation as Dr. Phillips has been talking about using his natural gifts to help policing with scientific research and understanding.

Dr. Phillips is one step closer so please take a read of his blog post (the link above) and see what you can do to help out, even if it is just messaging for him.

Give Dr. Phillips a follow on Twitter if you haven’t done so already to watch for his updates and add #fearofcrime to your search strings.

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Pin this!

via mashable.com

I admit it…I’m a “Pinner”.  Myself and seven other males in this world have Pinterest accounts[1].  We were brave enough to join the women’s unofficial social media platform of interest.

Unless you’ve been hiding under a rock, you know that “Pinning” has become all the rage.  Pinterest, Gentlemint (that’s the men’s version of Pinterest) and TheFancy are virtual cork boards that you can ‘pin’ content on.  What kind of content?  The best kind…pictures, video and info-graphics primarily.  But it doesn’t just stop at the digital images that can be uploaded.  You can also pin images that are attached to content that allows you to click through a pin.  That is where content that is hidden within the pins.  That’s where you’ll find the real treasure!

As an example, this post will be pinned on Pinterest and what you’ll be able to see is the images that are imbedded in this post.  Once you click-through the ‘pin’ you’ll be on this blog again.   Not all pins lead to content though.  Sometimes the image itself is the pin.

Options for pins are liking, commenting, re-pinning them…sound familiar?  You can even share pins outside of the pinning platforms themselves to other social platforms.

How can police and law enforcement use pin platforms?

There are already some great examples to look at on Pinterest.

The pins that the agencies are putting forward vary from content such as their vehicles, officers, wanted persons, community involvement, news and history.

The base use of pinning is sharing content and that is a great thing and ideally what we should all be aiming for; communities sharing our content and raising the awareness of our initiatives and information.

Danger

The dark side of the pinning platforms is simple.  Copyright infringement and theft.  The pure sharing and ethical users use the platforms the way they are meant to be used…sharing.

Here’s what happens.  Someone uploads an image, we’ll say a great picture of a city feature.  The image is imbedded in a blog post about photography and the picture is an example of the selling point of the post.  Someone comes along and sees the picture and decides that they don’t want to re-pin it, they want to download the picture to their own computer and attach it to their own content.  They never give credit to the owner of the image, they never ask for permission and the worst part is they use the other person’s image to help sell their own product or service.

That’s the big problem.  Now most people won’t care if their content is being shared, in fact if they using the platforms they probably appreciate it.  But no one wants his or her content to be stolen.

Protection

Read this page & tabs

All the platforms that allow for pinning have pretty strict policies on what you can and can’t do on the platforms.  It’s usually somewhere within the terms of service or user agreements that so many people just click and say they agree to without reading and understanding what the implications can be.

Report a bad Pinner

They also have reporting processes in place if you believe your property has been used improperly.

Why

Like I said in the beginning, I’m a ‘pinner’.  I have lost many hours getting sucked into searching, re-pinning, liking, commenting and uploading my own pins.  I do it for fun.  I have found some incredible recipes, projects for the home and quotes to live by…not to mention some hilarious pictures and content that just make me laugh.

For police and law enforcement though, liking it, surfing and searching are not advisable.  So you have to figure out why you want to do it.  “Everyone else is doing it” just doesn’t cut it with me, nor would it make the grade with your bosses.

If you can come up with a solid reason(s) for using the platforms and you can work it into your communication strategy I say go for it!  If you can’t, walk away.

“Just because you can, doesn’t mean you should”.

I will share a piece of advice from the Public Information Officer for the Boca Police Department, Mark Economou, “You should at least create an account to reserve your agency name” to avoid an outsider from name squatting on your brand.


[1] There may actually be 10 guys…I haven’t counted lately 😉

Posted in Branding, Communication | Tagged , , , , , , , , | 1 Comment

What should you respond to?

Here is a little follow-up to my last post.

Trefor Munn-Venn

Trefor Munn-Venn is the President of Social Catalyst Inc. and a big believer that if you want to build a community, you have to give. You can find Trefor on Twitter or email him at trefor@socialcatalyst.ca

Take a listen to Trefor in this 90 second pod cast.

What Should You Respond To?

Trefor adds some great information to the Engagement, communication and responding in social media post.  (Full disclaimer, he talks about me and the last blog post) while adding his own flavour and expertise to the subject.

Trefor’s website is http://www.socialcatalyst.ca/  Stop by and say “Hi”.

 

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